Investigation:For product malfunctions reported by customers, we initiate telephone communication to understand the issue. If further investigation is required, we arrange for specialized technical personnel to conduct on-site inspections, identify the root cause of the problem, and provide a detailed problem analysis report.
Determination:Our company organizes technical staff or experienced industry experts to recommend and justify high-quality solutions. We engage in discussions and implementations to devise feasible plans, offering timely and effective technical support and solutions.
Repair:When customers require repair services, we communicate based on the specific situation. In cases involving paid repairs, we negotiate with the customer to determine the repair plan and costs before proceeding with the repair. For non-paid repairs, we directly address the product issues and, upon completion, deliver the repaired item to the customer.
Maintenance Service Procedure:
For defective items returned by customers, our company follows a standardized process.
